You can place an order via any of the following methods: EcomSolid is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest.
FREQUENTLY ASKED QUESTIONS
Need Help? We've got you covered!
HOW DO I PLACE ANORDER?
WHAT INFORMATION DO I NEED TO PROVIDE TO MAKE AN ORDER?
In order to process your order we require the following information:
- Your shipping, order information & billing address.
- Phone number & email address for order confirmation and invoice.
- Payment method – please provide a credit card number to complete your order.
SHOULD I EXPECT DELAYSWHEN ORDERING?
With the help of extensive contingency planning, our supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.
WHAT ARE YOUR SHIPPING & HANDLING CHARGES?
Our handling charge is a flat $20 charge. Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.
WHEN WILL MY ORDERSHIP?
All in-stock orders received by 12pm Monday to Thursday will be shipped out the
same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
CAN I INSPECT THE GOODS BEFORE RECEIVING THEM?
Yes, you can check the quality of the goods before proceeding to payment.
WHY HASN’T MY SHIPMENTARRIVED?
Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice. EcomSolid does not have access to more detailed information.
WHICH COUNTRIES DO YOUSHIP TO?
We ship directly to customers within America. If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.
HOW CAN I PAY FOR MYORDER?
We accept credit card, cheque, bank or wire transfers as forms of payment. Please note that we pass on bank charges for wire transfer fees which will be added to your invoice ($15). This is in addition to the standard $20 handling fee.
WHAT CREDIT CARDS DO YOU ACCEPT
We accept VISA, MasterCard, American Express and Discover card.
WHAT CURRENCY ARE YOUR PRICES LISTED IN?
All prices are quoted in USD unless you are located in Canada, where prices are listed in CAD, the currency will automatically change from USD to CAD.
WHAT ARE YOUR PAYMENTTERMS?
Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.
WHAT IS YOUR REFUNDPOLICY?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.
CAN I RETURN THEPRODUCT?
All returns must have prior authorization from EcomSolid, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Return condition must be the same or equivalent to EcomSolid original packaging.
I ORDERED THE WRONGPRODUCT. WHAT SHOULD I DO?
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from us for both the returned product and the new replacement product.
MY PRODUCT WAS DAMAGEDUPON ARRIVAL. WHAT SHOULD I DO?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.